What is Customer Experience?
Livsite.com provides world’s number 1 customer service provider. Customer experience is a customers‘ holistic perception of their experience with your business or brand. Customer experience is the result of every interaction of a customer with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you. Livsite.com provides all kinds of stats and trends. Livsite.com also Improves your customer experience strategy.
CX includes three main components:
1. Customer Service: Customer Assistance, Customer Success, and self service support are all examples of places when your customer engages with your staff.
2. Technology: This is the product itself, including how it operates and the points of involvement.
3. Design: This is the brand touchpoint – the marketing, design, and emotions that your brand evokes in your customers.
CX Journey Stages :
As part of his customer journey, a client interacts with a firm and goes through different stages:
- Awareness / Interest
- Interaction / Action
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